Error "Some problems occurred during installation", "Component install failed", or "Shared components failed to install" (Adobe Creative Suite 3)
Tried these but failed (a-friggin-gain):
Possible reasons for these errors include, but are not limited to:
o You may have insufficient disk space on the hard disk that you are installing to, or on the hard disk Windows is installed on
o Your virus protection or firewall software might have invalidated the installation.
o You previously installed a beta or pre-release version of an Adobe Creative Suite 3 application.
o You have left over files from a previous installation.
o Google Desktop is installed on your computer.
o Previous versions of Flash Player were not correctly uninstalled.
To determine the cause of an installation problem, there are two tools referred to in this document that you need to understand. The Suite installer creates installer log files which can be viewed to narrow down the cause of the installation failure. Some of the solutions below refer to these installer logs. Explanation of the installer log files is at the bottom of this document in the section, Understanding and Analyzing the Creative Suite 3 installer log file.
The Event Viewer is a Microsoft utiltiy that collects data about errors that occur as you run Windows. You can use it to diagnose issues with the Windows instatller.
To open the Event Viewer:
* In Windows XP: Click Start > Run and type in eventvwr then click OK.
* In Windows Vista: Click Start > type eventvwr into the search window and press Enter.
Select Application. Look for yellow warnings and red errors in the Type column, that also contain MsiInstaller in the Source column. This data might point you to an application or service that is conflicting with the installer and causing the installer failure. This is data that you might need to send to technical support.
Windows Event Viewer also displays errors that can direct you to the correct solution. Several of the solutions below and in other Knowledgebase documents are based on specific error numbers found in the Event viewer. Open the Event Viewer, find the error data in the list below, and then go to the specified solution or Knowledgbase document.
Error and Solution list:
* For error 1406 or 1402, see Solution 1
* For error 1603, see Solution 5.
* For error 1401, error indicates Adobe Illustrator failed to install, please see Knowledgebase document kb402035.
* For error 1714, please follow the steps in Knowledgebase document 320310.
* For error 1321, please follow the steps in Knowledgebase document 333331.
* For errors 1704 or 1500, please follow the steps in Knowledgebase document 332507.
* For error 1335, 1311, or 2350, please follow the steps in document kb400806. Although this document is written for Premiere Elements, the steps are valid for other programs.
* For error 1310, see Solution 8.
* If all the CS3 applications install except Acrobat, more than one problem might be the cause. If you had beta or pre-release software installed, follow the steps in Knowledgebase document #kb401574 to remove any pre-release Adobe software on your computer. If you did not have any pre-release software on your computer, check the Event View for all of the above listed error numbers, and work through the appropriate solutions and/or documents for each error number that you find.
Solution 1: Check the Event Viewer for error numbers.
If the component listed in the error message is Adobe Acrobat, please use the steps above to open the Event Viewer. Look for error numbers 1406 or 1402. If you find one of them in the Event viewer, follow the steps inTechnote 329137, until you are able to reinstall Acrobat.
Solution 2: Disable your virus-protection software and all firewall applications before you install Creative Suite 3, or any of its point products.
Virus-protection software exists to stop errant applications from installing on your system. If your virus-protection software believes your Adobe application is a virus, it will affect the installation, and the product will not be installed correctly. If you haven’t turned your virus-protection software off before you installed, uninstall your Adobe product, disable your virus-protection software and firewall, and reinstall.
The Version Cue installer installs a service called Bonjour, which searches the network for other Bonjour-enabled machines. If your firewall is unaware of this protocol and blocks it, installation can fail. Turning off your firewall while installing prevents this from occurring.
Solution 3: Verify that you have sufficient disk space and if not, clear disk space on the target drive or install to a drive with sufficient disk space.
Refer to the System Requirements information for the Creative Suite you are installing. Make sure you are installing to a volume the that meets the minimum requirements. System requirement information is listed on the Adobe.com product pages www.adobe.com/products.
Solution 4: Remove pre-release Adobe software.
Follow the steps in Knowledgebase document #kb401574 to remove any pre-release Adobe software on your computer.
Solution 5: Uninstall Google Desktop
If error 1603 displays, uninstall Google Desktop, then install Creative Suite or the Adobe product.
Solution 6: Check the installation media.
Creative Suite 3 installer may fail if the Creative Suite 3 disk is bad or damaged or if the computer drive is defective.
To check the installation media:
1. Check the DVD for dust or damage. Clean the DVD with a soft, lint-free cloth. Check the back of the DVD for warping, smudges, scratches, or discoloration. If you find any of these, proceed to step 2 in this Solution.
2. Copy the contents of the DVD to your hard disk. If you get errors during the copying, contact Adobe Customer Services at 1-800-833-6687 for replacement media. If you do not get errors, proceed to step 3.
3. Try installing on a different computer. If the installation fails, then contact Adobe Customer Services at 1-800-833-6687 for replacement media. If it is successful, then the issue could be with the filesystem or disk drive on your original computer. You can run disk utilies, such as Disk Cleanup and Disk Defragmenter (Start > Programs > Accessories > System Tools) to clean up and organize your hard disk. If you think you might have a damaged hard disk, you can run the chkdsk/f command, but make sure you back up all your files first. and contact Microsoft support for more information about using this utility.
4. Attempt a desktop installation. For more information on doing a desktop install with Creative Suite 3 see Adobe Technote kb400609.
5. If the software was purchased via ESD, re-download the software. A file damaged during the download process will cause errors during installation.
Solution 7: Remove previous versions of Flash Player.
If your error in the installer log includes the following, you need to remove previous versions of the Flash Player:
1: 0 2: Install Flash Player 8 Plugin.msi 3: 91057632-CA70-413C-B628-2D3CDBBB906B 4: 91057632-CA70-413C-B628-2D3CDBBB906B; 5: 0 6: 1 7: 1 8: 0
Error 1714.The older version of Adobe Flash Player 9 Plugin cannot be removed. Contact your technical support group.
To remove Flash Player:
1. Remove any log files in c:Program FilesCommon FilesAdobeInstallers folder. These files will contain or end in "log" or "gz." You can delete them unless you are currently using them to locate error messages, in which case, move them out of this folder, into a new folder on the desktop, so they are still accessible.
2. Download and install the Microsoft Cleanup Utility from support.microsoft.com/kb/290301
3. Choose Start > Run and type the following: T 91057632-CA70-413C-B628-2D3CDBBB906B. You should see a command window flash briefly on screen.
Note: The product id 91057632-CA70-413C-B628-2D3CDBBB906B varies, depending which version is blocking the install. Use the product ID from the installer log entry.
For example, your command should might look something like this "C:Program FilesWindows Installer CleanupMsiZap.exe" T 91057632-CA70-413C-B628-2D3CDBBB906B
4. Repair or Install Creative Suite 3.
Solution 8: Update the user privileges to files.
If your error in the installer log or the Event Viewer includes the error message, "Windows Installer Error 1321 "The Installer has insufficient privileges to modify the file C:Windowssystem32MacromedFlashFlashPlayerTrustAcrobatConnect.cfg," update the user privileges to the specific folders. Here’s what this error might look like in your installer log file or Event Viewer:
Action 11:21:48: InstallValidate. Validating install
Action start 11:21:48: InstallValidate.
Error 1321.The Installer has insufficient privileges to modify the file C:Windowssystem32MacromedFlashFlashPlayerTrustAcrobatConnect.cfg.
Action ended 11:21:48: InstallValidate. Return value 3.
Although this error might indicate another path and file, most likely the Macromed folder will be the folder that needs its privildges changed.
Windows XP Professional:
1. Choose Start > My Computer.
2. Chose Tools > Folder Options.
3. Click the View tab.
4. Uncheck the "Use simple file sharing…" option at the bottom of the Advanced Settings section.
5. Click OK.
6. Choose Start > Run.
7. Type %SYSTEMROOT%system32.
8. Right-click the Macromed folder and select Properties.
9. Select the Security tab.
10. Make certain that Administrators and SYSTEM is listed and permissions for security is set to full control.
11. Click Advanced.
12. Check "Replace permission entries on all child objects with entries shown here that apply to child objects".
13. Click the Owner tab.
14. Select "Administrators".
15. Check on "Replace owner on subcontainers and objects".
16. Click OK.
17. Click OK on the warning that displays.
18. Right click on the Macromed folder and chose Delete.
19. Reinstall Creative Suite.
Windows XP Home:
1. Reboot into safe mode.
2. Restart Windows.
1. Press F8 before Windows starts, when you see a message such as "For Advanced Startup Options . . . .
2. Select Safe Mode from the list of startup options.
3. "Safe Mode" should appear in each corner of the desktop.
* If "Safe Mode" doesn’t appear in each corner of the desktop, then repeat steps a-c.
* If "Safe Mode" does appear in each corner of the desktop, then log in as administrator of the local machine.
4. If a dialog box indicates that Windows is running in Safe Mode, then click OK.
3. Choose Start > My Computer.
4. Chose Tools > Folder Options.
5. Click the View tab.
6. Uncheck the "Use simple file sharing…" option at the bottom of the Advanced Settings section.
7. Click OK.
8. Choose Start > Run.
9. Type %SYSTEMROOT%system32.
10. Right-click the Macromed folder and select Properties.
11. Select the Security tab.
12. Make certain that Administrators and SYSTEM is listed and permissions for security is set to full control.
13. Click Advanced.
14. Check "Replace permission entries on all child objects with entries shown here that apply to child objects".
15. Click the Owner tab.
16. Select "Administrators".
17. Check on "Replace owner on subcontainers and objects".
18. Click OK.
19. Click OK on the warning that displays.
20. Right click on the Macromed folder and chose Delete.
21. Reinstall Creative Suite.
1. Choose Start > Run.
2. Type %SYSTEMROOT%system32
3. Right click on the Macromed folder and select Properties.
4. Select the Security tab.
5. Make certain that Administrators and SYSTEM is listed and permissions for security is set to full control.
6. If Administrators and SYSTEM are not set to full control click "Edit", then click through the UAC elevation prompt and make the necessary changes.
7. Click Advanced.
8. Click Edit… and click through the UAC elevation prompt
9. Check "Replace permission entries on all child objects with entries shown here that apply to child objects".
10. Click OK
11. Click the "Owner" tab
12. Click Edit… and then click through the UAC elevation prompt.
13. Select "Administrators".
14. Check on "Replace owner on subcontainers and objects".
15. Click OK.
16. Click OK on the warning that displays.
17. Right click on the Macromed folder and chose Delete.
18. Click Continue, and then click though the UAC elevation prompt.
19. Reinstall Creative Suite.
Command line (you can use this method instead of the above methods for all versions of Windows):
1. Choose Start > Run, and then type cmd in the Open box. Click OK.
2. Use the following commands; include quotation marks and press Return at the end of each line (also make sure to enter spaces between /T, /E, /C and /G in the third line):
Note: To complete this operation on Windows Vista you need to be using an elevated command line. To do this chose Start > Accessories > Right click on Command Line and chose "Run as administrator".
cacls "Macromed" /T /E /C /G Administrators:F
cacls "Macromed" /T /E /C /G SYSTEM:F
Solution 9: Update the registry keys noted in the error log.
If you receive a Windows Installer Error 1402 or 1406, and the error message: "Could not write value to key" or "Could not read value to key" displays during install, then update the registry keys noted in the error log or the Windows Event Viewer .
This is an example of the error that displays in the installer log and in the Windows Event Viewer:[ 6240] Fri Apr 27 18:02:12 2007 INFO Error 1406.Could not write value to key SoftwareClassesCLSID1171A62F-05D2-11D1-83FC-00A0C9089C5A. Verify that you have sufficient access to that key, or contact your support personnel.
[ 6240] Fri Apr 27 18:02:12 2007 INFO Action ended 18:02:12: InstallFinalize. Return value 3. [ 6321] Mon May 01 13:04:06 2007 INFO Error 1402.Could not read value to key SoftwareClassesCLSID1171A62F-05D2-11D1-83FC-00A0C9089C5A. Verify that you have sufficient access to that key, or contact your support personnel.
[ 6321] Fri May 01 13:04:06 2007 INFO Action ended 18:02:12: InstallFinalize. Return value 3.
Note: Perform the steps in this solution after you complete the Adobe Creative Suite 3 installation.
The Administrators group listed below is the default local administrative group for Windows XP and Windows Vista.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn’t provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.
There are two tasks you can perform before you do these steps to back up your current system and registry:
* Create a restore point on your computer by choosing Start > Programs > Accessories > System Tools > System Restore.
* Back up your registry immediately after you enter the Registry Editor by choosing File > Export, and exporting a back up copy of your registry with a name you’ll remember to a location you’ll remember.
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